Australian Taxation Office uses 'voiceprint' technology to speed up calls

By Ben Grubb
Updated September 15 2014 - 11:18am, first published 10:39am
The ATO hopes its new voice identification system will save operators and taxpayers time. Photo: Michelle Mossop
The ATO hopes its new voice identification system will save operators and taxpayers time. Photo: Michelle Mossop
The ATO hopes its new voice identification system will save operators and taxpayers time. Photo: Michelle Mossop
The ATO hopes its new voice identification system will save operators and taxpayers time. Photo: Michelle Mossop
The ATO hopes its new voice identification system will save operators and taxpayers time. Photo: Michelle Mossop
The ATO hopes its new voice identification system will save operators and taxpayers time. Photo: Michelle Mossop
The ATO hopes its new voice identification system will save operators and taxpayers time. Photo: Michelle Mossop
The ATO hopes its new voice identification system will save operators and taxpayers time. Photo: Michelle Mossop

Taxpayers can expect to get through to the Australian Taxation Office call centre more quickly thanks to a new automated voice authentication system for identity checks.

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